Terms & Conditions

Effective Date: January 1, 2026

Welcome to Bhojanalaya. By accessing our website, placing an order, or using our food delivery services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

If you do not agree with these terms, please do not use our services.

1. About Bhojanalaya

Bhojanalaya is an online food delivery and takeaway service based in Ranibirta, Jhapa, Nepal, providing freshly prepared and hygienic meals to customers within our service area.

2. Service Availability

Our services are available only in selected areas of Jhapa District.

Delivery timings may vary due to weather, traffic, festivals, or unforeseen circumstances.

We reserve the right to refuse service in cases beyond our operational capacity.

3. Orders & Acceptance

Orders can be placed via phone call, website, or social media platforms.

All orders are subject to confirmation and availability.

Bhojanalaya reserves the right to cancel or refuse any order due to incorrect information, unavailability of items, or operational issues.

4. Pricing & Payments

All prices are displayed in Nepalese Rupees (NPR) unless stated otherwise.

Prices may change without prior notice.

Any applicable delivery charges will be communicated at the time of order.

Payments may be made via cash on delivery or other accepted payment methods (if available).

5. Cancellations & Refunds

Once an order is confirmed and food preparation has begun, cancellations may not be possible.

Refunds are considered only in cases of:

Incorrect items delivered

Food quality issues reported immediately

Non-delivery due to our fault

Refund decisions are at the sole discretion of Bhojanalaya.

6. Food Quality & Allergies

We take hygiene and quality seriously and prepare food in a clean environment.

Customers are responsible for informing us of any food allergies or special dietary requirements before placing an order.

Bhojanalaya is not liable for allergic reactions if allergy information is not disclosed in advance.

7. Delivery Policy

Delivery time estimates are approximate and not guaranteed.

Delays caused by traffic, weather, or incorrect delivery details are not the responsibility of Bhojanalaya.

Customers must ensure correct delivery address and phone number.

8. User Conduct

Customers agree to:

Provide accurate contact and delivery information

Treat delivery staff with respect

Not misuse or attempt to harm our services, staff, or reputation

Abusive behavior may result in refusal of future service.

9. Intellectual Property

All content on the Bhojanalaya website and social media pages, including text, logos, images, and branding, is the property of Bhojanalaya and may not be used without written permission.

10. Limitation of Liability

Bhojanalaya shall not be held liable for:

Indirect or incidental damages

Delays beyond our control

Issues arising from third-party platforms

Our liability, if any, is limited to the value of the order placed.

11. Third-Party Platforms

Orders or communications through platforms such as Facebook or Instagram are also subject to their respective terms and policies. Bhojanalaya is not responsible for third-party platform issues.

12. Changes to Terms

Bhojanalaya reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services after changes implies acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of Nepal.

14. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact:

Bhojanalaya
📍 Ranibirta, Jhapa, Nepal
📞 +977 984-0058472