Effective Date: January 1, 2026

At Bhojanalaya, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, phone calls, or social media platforms.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following information when you place an order or contact us:

Your name

Phone number

Delivery address

Order details (food items, quantity, preferences)

Messages or inquiries sent via phone, Facebook, Instagram, or website

We do not collect sensitive personal data such as banking details, passwords, or government identification.

2. How We Use Your Information

We use your information only for purposes related to our service, including:

Processing and delivering your food orders

Contacting you regarding your order

Improving our food and delivery services

Responding to customer support requests

Informing you about offers, updates, or special occasions (only if relevant)

We do not sell, rent, or trade your personal information to third parties.

3. Information Sharing

Your information may be shared only when necessary, such as:

With delivery personnel to complete your order

When required by law or legal authorities

We ensure that anyone handling your information does so responsibly and securely.

4. Data Security

We take reasonable measures to protect your personal information from:

Unauthorized access

Misuse

Loss or disclosure

However, please note that no method of transmission over the internet or phone is 100% secure.

5. Cookies & Website Usage (If Applicable)

If our website uses cookies or analytics tools, they may collect basic, non-personal information such as:

Browser type

Device information

Pages visited

This data helps us improve website performance and user experience.

You can choose to disable cookies in your browser settings.

6. Third-Party Platforms

We may receive messages or orders through third-party platforms such as Facebook or Instagram.
Your interactions on those platforms are also governed by their respective privacy policies.

Bhojanalaya is not responsible for the privacy practices of third-party services.

7. Your Rights

You have the right to:

Ask what personal information we have about you

Request correction of inaccurate information

Request deletion of your personal data (where applicable)

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Bhojanalaya
📍 Ranibirta, Jhapa, Nepal
📞 +977 984-0058472